Supervisory Interpersonal Communication Skill Principles, Functions and Attributes – A Review

Journal of Advanced Research in Social and Behavioural Sciences
Volume 18, No. 1, March 2020, Pages 12-16

Mazlan Ismail1,*, Mohamad Syazli Fathi1

1 Razak Faculty of Technology and Informatics Universiti Teknologi Malaysia, 54100 Jalan Sultan Yahya Petra, Kuala Lumpur, Malaysia
*Corresponding author: toklan@icloud.com

KEYWORDS

Interpersonal Communication Skills, Soft Skills, Supervisor, Construction Site and Unsafe Behaviors

ABSTRACT

Because of the labor-intensive characteristic of construction site, human errors have greater impacts on construction safety. Unfortunately, people are prone to errors, and human errors have become a part of daily activities. Furthermore, unsafe acts have been identified as a major factor of construction accidents. In addition, 70% of construction safety accidents are closely related to the construction team. In order to prevent accidents, it is necessary to improve the knowledge, skills, attitudes, and habits of the people involved. Two-way communication can lead to a change in behavior. Interpersonal relations positively impact individual attitudes, opinions and organizational outcomes. The objective of this current study is to identify supervisory interpersonal communication skills principles, functions and attributes. Literature review is adopted as study methodology of this current study. Soft skills such as communication skills, decision-making and problem-solving skills, leadership skills, interpersonal or people skills inclusive skills on effective listening, speaking, reading and writing are the few examples that significantly relevant. Interpersonal communication is a term usually applied to verbal and nonverbal interfaces in one-on-one or some small-group settings. Poor communication skills can cause irrevocable damage to relationships; affecting productivity, satisfaction, performance, morale, trust, respect, self – confidence, and even physical health. Listening, speaking, reading and writing these four techniques really helpful to improve communication.

CITE THIS ARTICLE

MLA
Mazlan, Ismail, et al. “Supervisory Interpersonal Communication Skill Principles, Functions and Attributes – A Review.” Journal of Advanced Research in Social and Behavioural Sciences 18.1 (2020): 12-16.

APA
Mazlan, I., & Mohamad Syazli, F.(2020). Supervisory Interpersonal Communication Skill Principles, Functions and Attributes – A Review. Journal of Advanced Research in Social and Behavioural Sciences, 18(1), 12-16.

Chicago
Mazlan Ismail, and Mohamad Syazli Fathi.”Supervisory Interpersonal Communication Skill Principles, Functions and Attributes – A Review.” Journal of Advanced Research in Social and Behavioural Sciences. 18, no. 1 (2020): 12-16.

Harvard
Mazlan, I., and Mohamad Syazli, F., 2020. Supervisory Interpersonal Communication Skill Principles, Functions and Attributes – A Review. Journal of Advanced Research in Social and Behavioural Sciences 18(1), pp. 12-16.

Vancouver
Mazlan I, Mohamad Syazli F. Supervisory Interpersonal Communication Skill Principles, Functions and Attributes – A Review. Journal of Advanced Research in Social and Behavioural Sciences. 2020;18(1): 12-16.

REFERENCES

[1] Li, Zhen, Xiaofei Lv, Hongming Zhu, and Zhaohan Sheng. “Analysis of complexity of unsafe behavior in construction teams and a multiagent simulation.” Complexity 2018 (2018).
[2] Beus, Jeremy M., Mallory A. McCord, and Dov Zohar. “Workplace safety: A review and research synthesis.” Organizational psychology review 6, no. 4 (2016): 352-381.
[3] Xu, Sheng, Patrick XW Zou, and Hanbin Luo. “Impact of attitudinal ambivalence on safety behaviour in construction.” Advances in Civil Engineering 2018 (2018).
[4] Endroyo, Bambang, Bambang E. Yuwono, and Djemari Mardapi. “Model of learning/training of Occupational Safety & Health (OSH) based on industry in the construction industry.” Procedia Engineering 125 (2015): 83-88.
[5] Singh, A. K. “Role of interpersonal communication in organizational effectiveness.” International Journal of Research in Management and Business Studies 1, no. 4 (2014): 36-39.
[6] Mahajan, Rajendra. “The Key role of communication skills in the life of professionals.” IOSR Journal of Humanities and Social Science (IOSR-JHSS) 20, no. 12 (2015): 36-39.
[7] Jeschke, Katharina Christiane, Pete Kines, Liselotte Rasmussen, Lars Peter Sønderbo Andersen, Johnny Dyreborg, Jeppe Ajslev, Anders Kabel, Ester Jensen, and Lars Louis Andersen. “Process evaluation of a Toolbox-training program for construction foremen in Denmark.” Safety science 94 (2017): 152-160.
[8] Sabanci, Ali, Ahmet Sahin, and ?zzet Özdemir. “Interpersonal Communication Skills of the Leaders of Inspection Groups in Turkey.” Online Submission 5, no. 4 (2016): 148-159.
[9] Agha Mohammad Hasani, Parvin, Mohammadreza Mokhtaree, Mahmood Sheikh Fathollahi, and Jamileh Farrokjzadian. “Interpersonal communication skills and its association with personality dimensions of nurses in Rafsanjan University of Medical Sciences, Iran, in 2015.” Journal of Occupational Health and Epidemiology 7, no. 2 (2018): 112-118.
[10] Khalil, Amal Ibrahim Abd El-Fattah. “The Islamic perspective of interpersonal communication.” Journal of Islamic Studies 4, no. 2 (2016): 22-37.
[11] Obakpolo, Patricia. “Improving interpersonal relationship in workplaces.” Journal of Research & Method in Education 5, no. 6 (2015): 115-125.
[12] Salazar, Leslie Ramos. “The relationship between compassion, interpersonal communication apprehension, narcissism, and verbal aggressiveness.” Journal of Happiness & Well-Being 4, no. 1 (2016): 1-14.
[13] 4 Principles of Great Interpersonal Communication Skills, in Soft Skills-Ask a Wharton MBA.
[14] Functions of Interpersonal Communication, in World Full of Questions. 2017.
[15] Beqiri, G., Key Interpersonal Communication Skills you need to Improve, in Virtualspeech. 2018.
[16] Blog, H.I., 8 Crucial Skills Supervisors Need to have, in HR Insights Blog. 2018. p. ERC Making Workplaces Great.