Operational Excellence and Performance Measurement Tool for Organization Self-Assessment in the Sudanese Aviation Industry

Abstract

Competitive environments and priorities change over time, and effective enterprise management always depends on the effective measurement of performance and results. A sound performance measurement and evaluation system is the first condition to establish, implement, and achieve operational excellence. The development of the performance measurement and reporting process is one of the subfactors of the Improvement dimension. A complete self-assessment tool for Operational Excellence in the aviation industry is currently unavailable. Thus, this study focuses on developing a complete OE self-assessment tool. Using a matrix to evaluate and compare existing self-assessment tools in terms of dimensions, assessed scoring criteria, and usability, a complete self-assessment tool is developed based on combining existing assessment tools and the normalized weights derived from AHP analysis. Additionally, Organizations should assess their current maturity of operational excellence implementation. To satisfy these two conditions, the proposed self-assessment tool used in this study suggests the integration of the EFQM excellence model scoring and the normalized weights derived from AHP analysis to determine the level of maturity in each organization. The scoring matrix is issued by allocating a percentage score to each sub-factor, including each matrix element. And then, by using a scoring record, the percentage of scores given to the sub-criteria are combined to obtain an overall score.