A TQM Implementation in Higher Education Institutions: A Review

Abstract

The implementation of overall quality management is being applied to every educational institution, including TVET MARA, to enhance the quality of educational services. In this situation, management tasks must be carried out in each educational establishment. Implementing TQM in TVET MARA to increase the overall quality of education and achieve a high level of academic achievement is the subject of this article. Every educational institution should strive to improve its quality and ability to compete with others. This is done for educational institutions to continue to earn the general public's trust and other stakeholders in their work. Therefore, it must be continuously improved, both physically and non-physically, to maintain this level of performance to create a high-quality educational institution with a high level of quality assurance. When implementing TQM in the field of education, there are several important factors to consider, including continuous quality improvement; determining quality standards; cultural change; changes in the organisation; and maintaining relationships with other agencies and customers, as well as evaluating the system if anything is not working as it should.